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Returns Policy

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To arrange a return or replacement, you must contact our customer service team on or 07951074739 (Monday-Friday 9am-4.30pm), or use the Contact Us page.

I have received a faulty item

If any items you receive from us are faulty, we are happy to offer you a refund or replacement. You must contact us within 3 Working days of the goods delivered.

I have received the wrong item

If you receive an item other than you were expecting, please let us know as soon as possible. Please do not open or use the product and we will happily replace it for the product you require.

An item is missing from my order

If something is missing from your order please let us know as soon as possible and we will happily send out a replacement.

I have changed my mind

You have 14 days to contact us to arrange to return any unwanted items. The return must arrive to us within 30 days of the original order date. Items returned must be unused and in their original, unopened, packaging. You must arrange the return delivery yourself and we cannot reimburse any return postage charges.

My order has not arrived

If your order hasn't arrived within the specified time, it may be possible to track your parcel. If not we will arrange for a replacement to be sent to you.

alternative you can contact us via email address with order number and delivery address.

Money Back Guarantee

We want you to be delighted with your purchase. That's why if you aren't happy with it for whatever reason* within 30 days of order date, we'll refund or replace it for you.

*as long as it has been unused and in original condition and packaging.